ارائه خدمات کتابخانه‌ای دانشگاه فردوسی مشهد از دید دانشجویان بین‌المللی و کتابداران آن

نوع مقاله: مقاله پژوهشی

نویسندگان

1 کارشناس ارشد علم اطلاعات و دانش‌شناسی، دانشگاه فردوسی مشهد

2 استادیار گروه علم اطلاعات و دانش‌شناسی، دانشگاه فردوسی مشهد

3 دانشیار گروه علم اطلاعات و دانش‌شناسی،دانشگاه فردوسی مشهد

10.30484/nastinfo.2019.2275.1876

چکیده

هدف: بررسی دیدگاه دانشجویان بین‌المللی و کتابداران دانشگاه فردوسی مشهد درباره خدمات کتابخانه‌ای به دانشجویان بین‌المللی.
روش‌شناسی: 36 کتابدار و 295 دانشجو برگزیده طبق فرمول کوکران و با روش نمونه‌گیری تصافی ساده به یکی از دو پرسشنامه پژوهشگرساخته پاسخ دادند. روایی دو پرسشنامه را متخصصان تأیید کردند و پایایی آنها با آلفای کرونباخ سنجیده و تأیید شد.
یافته‌ها: رضایت دانشجویان خارجی، زیاد یافته شد. فقط درباره منابع دیداری و شنیداری رضایت آنها پایین‌تر از متوسط بود. کتابداران نیز خدمات کتابخانه‌های دانشگاه را متناسب با نیازهای دانشجویان دانستند. بین شناخت کتابداران و دانشجویان بین‌الملل نسبت به تفاوت‌های دانشجویان بین‌المللی و بومی تفاوت معناداری وجود داشت.
نتیجه‌گیری: براساس یافته‌های پژوهش، کتابخانه‌های دانشگاه فردوسی باید خدمات متفاوت‌تری برای دانشجویان بین‌الملل خود فراهم کنند و کتابداران نیز باید به تفاوت‌های دانشجویان بین‌الملل نسبت به دانشجویان بومی توجه داشته باشند.  

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Quality of Library Services at Ferdowsi University of Mashhad (Views of International Students and Librarians)

نویسندگان [English]

  • K. Barghi Torghebeh 1
  • H. Behzadi 2
  • A. Sanatjoo 3
1 MA in Knowledge and Information Science, Ferdowsi University of Mashhad
2 Assistant Professor, Knowledge and Information Science, Ferdowsi University of Mashhad
3 Associate Professor, Knowledge and Information Science, Ferdowsi University of Mashhad
چکیده [English]

Purpose: Academic library services are important to all students. However, research shows that international students face some barriers in utilizing library resources and facilities. This study seeks the viewpoints of international students and librarians at Ferdowsi University of Mashhad in this regard
Methodology: The Cochran formula using simple random sampling method was employed to determine. Each the two groups of 36 library staff and 295 students filled one of the two researcher developed questionnaires,. Validity was assessed by experts and its reliability was measured by Cronbach's alpha.
Findings: The international students' satisfaction with the services was high, except with regard to the audio- visual materials (CDs, etc.). Librarians also viewed the services in line with the needs of international students. There is also a significant difference between the librarians and international students' perception of the differences between international and native students.
Conclusion: The Libraries of Ferdowsi University should provide different services to their international students, and librarians should pay attention to the differences between international students and native students.

کلیدواژه‌ها [English]

  • International students
  • Library services
  • Librarians
  • Ferdowsi University of Mashhad
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